CHC33015 Certificate III in Individual Support (Ageing)

This course provides you with foundational skills and knowledge to work in the aged care industry.

You'll learn to work with individuals to support their independence and wellbeing, in an aged care environment.

This course will provide you with nationally recognized qualification with skills and knowledge to work as a personal care assistant.

Through, e-learning, simulation and a practical work placements, you'll learn to: 

  • provide physical and social individualised support
  • maintain personal care and other activities of daily living
  • provide dementia care
  • work with diverse people and cultures
  • implement safe work practices and infection control
  • advocate for clients and legal aspects of working in a health related field

learning pathways

The qualification also provides a pathway for progression to a Certificate IV in Ageing support, a Diploma of Nursing or other health related qualifications.

To find out more about the course click onto the following headings:

The course is delivered over 12 months in a blended format - online delivery and weekly training/simulation sessions and 120 hrs. of practical placement in a TLC Aged Care facility.

The sessions are once a week from 9:00am to 4.00pm at our training centre (located at Head Office - Melbourne).



To give you the freedom and flexibility you need to fit your studies in your life, the courses are delivered via our digital platform.

During the course, students are expected to dedicate 10 to 20 hours a week of self-directed learning.


Practical sessions

Practical sessions are also conducted at TLC Aged Care facilities (for training as well as assessment purposes).

Practical sessions will provide you with the opportunity to practice using equipment and resources used in the provision of support to residents in aged care.

Practical sessions also incorporate high fidelity simulation manikins which replicate real people and scenarios. This provides students with realistic hands-on experience before transitioning to practical placement at one of our TLC Aged Care facilities.


Work placement

A work placement is an important (and mandatory) part of this course.  It gives you the opportunity to apply, in a real-life setting, the theoretical knowledge gained in the classroom. It also allows you to develop your skills and practical knowledge under the supervision of experienced practitioners.

All learners will need to undertake a minimum of 120 hours of work placement, which includes residential care as well as care in the context of a lifestyle and activity program. 

The placement hours are from around 7am to 3pm or from 3pm to 10pm in one of the TLC residential aged care facilities. Each shift can be 8.5 hrs. long and includes a meal break. Placements can occur at facilities catering for both sexes and students will be required to assist in the care of both sexes.

As placement is undertaken within TLC Aged Care facilities that may be located throughout metropolitan or regional areas, students must consider that they may be required to travel or relocate for the duration of the placement. Students will be required to attend as scheduled and no special arrangements or changes will be made to the allocated placements. The facility may cancel the placement without prior notice and in these cases TLC Learning will make all attempts to locate replacement close to the original provider and work in conjunction with student for a suitable solution. This will be communicated to the students in a reasonable timeframe.

You will be under the supervision of a highly competent personal care worker while you are on placement. Your trainer will visit you on-site to observe and to conduct practical assessments. 

TLC Learning guarantees a work placement in one of our TLC Aged Care facilities for all students.

Liability: Student on placement will be covered by TLC liability and WHS insurance whilst on placement.

Additional requirements for work placement are:

· A satisfactory National Police Check (NPC) and where a student has resided in another country from the age of 16, as a permanent resident or citizen, they will be required to provide a Statutory Declaration.

· Immunisation certificate – not all facilities have this as a mandatory requirement but students should be prepared to attain this immediately, if required.


To be awarded CHC33015 Certificate III in Individual Support (Ageing), you must successfully complete a total of thirteen (13) units of competency:

  • CHCCC015 - Provide Individual Support
  • HLTINF001 Comply with infection prevention and control policies and procedures
  • CHCCOM005 - Communicate and work in health or community services
  • CHCDIV001 - Work with Diverse People
  • CHCLEG001 - Work legally and ethically
  • HLTAAP001 - Recognise healthy body systems
  • HLTWHS002 - Follow safe work practices for direct client care
  • HLTHPS006 - Assist clients with medication
  • CHCADV001 - Facilitate the interests and rights of clients
  • CHCAGE001 - Facilitate the empowerment of older people
  • CHCAGE005 - Provide support to people living with dementia
  • CHCCCS011 - Meet personal support needs
  • CHCCCS023 - Support independence and well being


In order to achieve competency, you will be required to undertake and complete a range assessment tasks for each unit you have enrolled in and will integrate knowledge and skills with their practical application.  You must achieve a satisfactory result for each assessment task in order to achieve competency for a unit.  Practical assessments will take place in one of our TLC Aged Care training centres and in simulation enviornment.

All assessments of units of competency will be conducted according to the assessment guidelines and competency standards of the official Training Package for this qualification. Students will be required to perform in a range of areas including and not limited to: observations, case study, projects, assignments, presentations, written question, role play etc.

How will I be assessed?

Assessments cover both theory and practice.

The course focuses on practical skills and knowledge.  Assessment is about showing you have the knowledge and can apply it, and that you can competently do the tasks required by the workplace.

Assessments are conducted off-the-job (classroom) and on-the-job (practical), as well as online (theory).

Academic Requirements:

There are no prerequisites for this nationally recognised qualification.


Admission Requirements:

There are no barriers to entry based on age (other than post school students over 18 and completed Year 12 or equivalent), gender, social or educational background.

Students need to be able bodied and have the physical capacity to undertake the practical application of the program.

Student should have foundation skills at the ACSF level 3. This is tested during our Pre-training review. Each student is required to complete the Language, Literacy & Numeracy (LLN) assessment to determine what level they are currently working at and if they are suitable to proceed with this qualification. Where students do not have skills, they may be referred to a third party to receive additional support to develop their literacy and numeracy skills to this level if appropriate, or alternatively they will be provided information on other more appropriate courses.


USI Requirements:

Learners are required to comply with evidence of enrolments at the time of enrolment with TLC Learning. Students are required to provide appropriate forms of IDs to confirm their eligibility to enroll in this course. Students are required to apply for Unique Student Identification (USI) number while their study period in Australia and this information will be handed to the students at the time of orientation. (


IT Requirements

This qualification requires a basic understanding and use of computers and the internet. Support will be provided as required to develop the students’ skills. Students will need access to internet and computers when they are off site. Student will be required to bring their own devices to class.


Uniform requirements

General appearance

During your placement or your practical session, it is important to maintain a professional appearance at all times.

  • Proof of identity badge (Student ID Card) must be worn at all times
  • You must wear fabric that allows safe and comfortable movements to ensure all positions required for nursing care can be performed. You will be issued with two TLC Learning polo shirts to wear as part of your uniform.
  • Hair – Your hair must be tidy and clean. It must by tied at the back of the head with plain ties or clips.
  • Fingernails – Your fingernails must be short and clean. Nail polish and acrylic nails are not suitable on clinical placement.
  • Jewellery – Your jewellery should be simple and not be hazardous (for example: simple wedding ring or studs)
  • Body jewellery (piercing) - Unless entirely covered by clothing or meeting the workplace health and safety standards of the facility you are attending for your course, body jewellery should be limited to the ears.


During your work placement and your practical sessions, your footwear should fit the following criteria:

  • Colour: black, navy, and charcoal
  • Heel: should be flat (heel height not greater than 4 cm) and broad base. We recommend arch and instep support.
  • Enclosed.
  • Non-slip soled (well maintained).
    The following footwear are not permitted: sandals, ballet flats, trainers, thongs, ugg boots or sandshoes.

Female students apparel

All female student must wear:

  • TLC Learning branded polo shirt. One polo is supplied as part of your tuition fee – you can purchase additional polo or replacement(s).
  • Dark colour (black, navy, charcoal):
    • knee length skirt, culottes or trousers
    • plain cardigan, jumper or vest
    • stocking or socks (white accepted).

Male Students apparel

All male student must wear:

  • TLC Learning branded polo shirt. One polo is supplied as part of your tuition fee – you can purchase additional polos or replacement(s).
  • Dark colour (black, navy, charcoal):
    • knee length trousers, culottes or trousers
    • plain cardigan, jumper or vest
    • stocking or socks (white accepted).

Please be aware that if you fail to respect the dress code above, TLC Learning has the right to restrict your attendance to your practical session or placement.


Physical Requirements

While reasonable adjustments can be made in a classroom and in some cases the simulation facility there are work place conditions that are beyond TLC Learning’s control. Students must be able to perform and complete the course objectives to a work place standard. This requires the students, before applying and during the course, to be physically fit to manage tasks. The skills and abilities are outlined below:

  • Strength sufficient to assist with lifting and transferring a client
  • Mobility sufficient to be able to bend, stoop and bend to the floor, move rapidly and move in small and confined areas
  • Hearing sufficient to hear through stethoscopes to discriminate sounds, hear cries for help from frail patients, hear alarms on equipment and emergency signals / overhead pages
  • Vision sufficient enough to make physical assessments of clients and equipment
  • Communication skills sufficient to be able to communicate verbally and in written to interact with clients, staff and trainers.

If the applicant feels they cannot meet these requirements or have concerns relating to medications they are on, then this needs to be discussed at the Pre training review point. Failure to do so by the student may require for the student to be cancelled from the course.

Note: Where workplace assessment of a unit of competency is not practical, a simulated assessment environment may be used to supplement assessment in the work place. The simulated assessment environment must simulate real life working conditions with all the relevant equipment and conditions of that working environment, including interactions with clients and co-workers.

Please note: some units can only be assessed in the workplace and not in a simulated environment.

In reality candidates have to perform the required skills as a component of multiple tasks, within a multi-disciplinary team and with interruptions, difficult clients and unexpected glitches. These conditions must also be replicated in the simulated assessment environment.

CHC33015 Certificate III in Individual Support (Ageing): $3,300.

Non-refundable Enrolment Fee: $150


Additional expected course related costs:

Uniform: black/navy pants or skirt and black or navy closed shoes.

Wi-Fi and Internet access, computer, Microsoft Word software, printing , suggested text book.


Fees can be paid:

  • by a payment plan of fortnightly/monthly instalments over the duration of the course.
  • The final payment is due 30 days prior the course completion.
  • Electronic Fund transfers accepted.


Please note:

TLC will not collect more than $1500 in course fees from the student at any given time.

The payments to the RTO will be collected in increments of not more than $1500 at a time over the duration of the course until the full course fees are paid. Please refer to TLC Learning Fee & Refund Policy.


Express Interest


Please note:

TLC Learning will not issue a statement of attainment or qualification unless all the course requirements, assessments and placements have been successfully completed and the fees paid in full.