CHC33021 Certificate III in Individual Support (Ageing)

This course provides you with foundational skills and knowledge to work in the aged care industry.

You'll learn to work with individuals to support their independence and wellbeing, in an aged care environment.

This course will provide you with nationally recognised qualification and skills and knowledge to work as a personal care assistant.

Through, e-learning, simulation and a practical work placement, you'll learn to: 

  • provide person centered support
  • maintain personal care and other activities of daily living
  • provide dementia care
  • work with diverse people and cultures
  • implement safe work practices and infection control



  • On-the-job training & assessments
  • A mentor to support and guide you during your traineeship
  • 12-month part-time position
  • Ongoing career opportunities

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learning pathways

The qualification also provides a pathway for progression to:

  • Certificate IV in Ageing support
  • Diploma of Nursing

As well as:

  • Certificate IV in Leisure and Health
  • Certificate IV in Health Administration

To find out more about the course click onto the following headings:

The course is delivered over 12 months which include 120 hrs. of practical placement in a TLC Aged Care facility.

During the course of study, students will be expected to dedicate 10 to 20 hours per week of self-directed study.

Training sessions will be delivered face to face or remotely via Microsoft Teams. 

Practical sessions

Practical sessions are also conducted at TLC Aged Care facilities (for training as well as assessment purposes).

Practical sessions will provide you with the opportunity to practice using state-of-art equipment and resources similar to the ones used in the provision of everyday support to residents in aged care. 

Work placement

A work placement is an important (and mandatory) part of this course.  It gives you the opportunity to apply, in a real-life setting, the theoretical knowledge gained in the classroom. It also allows you to develop your skills and practical knowledge under the supervision of experienced practitioners.

All learners will need to undertake a minimum of 120 hours of work placement, which includes residential care as well as care in the context of a lifestyle and activity program. 

You will be under the supervision of a highly competent and qualified staff  while you are on placement. Your trainer will visit you on-site to observe and to conduct practical assessments. 

TLC Learning guarantees a work placement in one of our TLC Aged Care facilities for all students.

Liability: Student on placement will be covered by TLC liability and WHS insurance whilst on placement.

Additional requirements for work placement are:

· A satisfactory National Police Check (NPC) and where a student has resided in another country from the age of 16, as a permanent resident or citizen, they will be required to provide a Statutory Declaration.

· Evidence of immunisation as per government guidelines


To be awarded CHC33021 Certificate III in Individual Support (Ageing), you must successfully complete a total of fifteen (15) units of competency. 

There are seven (9) Core Units and six (6) Elective Units.

Core Units:

  1. CHCCCS031 - Provide individualised support
  2. CHCCCS038 - Facilitate the empowerment of people receiving support
  3. CHCCCS040 - Support independence and wellbeing
  4. CHCCCS041 - Recognise healthy body systems
  5. CHCCOM005 - Communicate and work in health or community services
  6. CHCDIV001 - Work with diverse people
  7. CHCLEG001 - Work legally and ethically
  8. HLTINF006 - Apply basic principles and practices of infection prevention and control
  9. HLTWHS002 - Follow safe work practices for direct client care

 Elective Units:

  1. CHCAGE013 - Work effectively in aged care
  2. CHCAGE011 - Provide support to people living with dementia
  3. CHCPAL003 - Deliver care services using a palliative approach
  4. HLTHPS006 - Assist client with medication
  5. CHCCCS043 - Support positive mealtime experiences
  6. HLTOHC007 - Recognise and respond to oral health issues

In order to achieve competency, you will be required to undertake and complete a range assessment tasks for each unit you have enrolled in and will integrate knowledge and skills with their practical application.  You must achieve a satisfactory result for each assessment task in order to achieve competency for a unit.  Practical assessments will take place in one of our TLC Aged Care training centres and in simulation environment.

All assessments of units of competency will be conducted according to the assessment guidelines and competency standards of the relevant Training Package. Students will be required to perform in a range of areas including and not limited to: observations, case study, projects, assignments, presentations, written question, role play etc.

How will I be assessed?

Assessments cover both theory and practice.

The course focuses on practical skills and knowledge.  Assessment is about showing you have the knowledge and can apply it, and that you can competently do the tasks required by the workplace.

Assessments are conducted off-the-job (classroom) and on-the-job (practical), as well as online (theory).

Academic Requirements:

There are no prerequisites for this nationally recognised qualification.


Admission Requirements:

There are no barriers to entry based on age. Students under 18  or leaving school at 16 require a school exit letter and approval from the Department.

Students need to be able bodied and have the physical capacity to undertake the practical application of the program.

Student should have foundation skills at the ACSF level 3. This is tested during our Pre-training review. Each student is required to complete the Language, Literacy & Numeracy (LLN) assessment to determine what level they are currently working at and if they are suitable to proceed withenrolling in this qualification. Where students are not at the required ACSF level, they may be referred to the TLC Learning LLN Support program or  to a third party provider to receive additional LLN support to develop their literacy and numeracy skills to the required level.


USI Requirements:

Learners are required to comply with evidence of enrolments at the time of enrolment with TLC Learning. Students are required to provide appropriate forms of IDs to confirm their eligibility to enroll in this course. Students are required to apply for Unique Student Identification (USI) number they can use for all their study in Australia. To apply for your USI, visit 

TLC Learning may be able to assist students to apply for their USI.


IT Requirements

This qualification requires a basic understanding and use of computers and the internet. Support will be provided as required to develop the students’ skills. Students will need access to a reliable internet connection and computer when they are off site. Student will be required to bring their own devices to class.


Uniform requirements

General appearance

During your placement or your practical session, it is important to maintain a professional appearance at all times.

  • Proof of identity badge (Student ID Card) must be worn at all times
  • You must wear fabric that allows safe and comfortable movements to ensure all positions required for nursing care can be performed. You will be issued with two TLC Learning polo shirts to wear as part of your uniform.
  • Hair – Your hair must be tidy and clean. It must be tied at the back of the head with plain ties or clips.
  • Fingernails – Your fingernails must be short and clean. Nail polish and acrylic nails are not suitable on clinical placement.
  • Jewellery – Your jewellery should be simple and not be hazardous (for example: simple wedding ring or studs)
  • Body jewellery (piercing) - Unless entirely covered by clothing or meeting the workplace health and safety standards of the facility you are attending for your course, body jewellery should be limited to the ears.


During your work placement and your practical sessions, your footwear should fit the following criteria:

  • Colour: black, navy, and charcoal
  • Heel: should be flat (heel height not greater than 4 cm) and broad base. We recommend arch and instep support.
  • Enclosed.
  • Non-slip soled (well maintained).
    The following footwear are not permitted: sandals, ballet flats, trainers, thongs, ugg boots or sandshoes.

Female students apparel

All female student must wear:

  • TLC Learning branded polo shirt. One polo is supplied as part of your tuition fee – you can purchase additional polo or replacement(s).
  • Dark colour (black, navy, charcoal):
    • knee length skirt, culottes or trousers
    • plain cardigan, jumper or vest
    • stocking or socks

Male Students apparel

All male student must wear:

  • TLC Learning branded polo shirt. One polo is supplied as part of your tuition fee – you can purchase additional polos or replacement(s).
  • Dark colour (black, navy, charcoal):
    • knee length trousers, culottes or trousers
    • plain cardigan, jumper or vest
    • stocking or socks.

Please be aware that if you fail to respect the dress code above, TLC Learning has the right to restrict your attendance to your practical session or placement.


Physical Requirements

While reasonable adjustments can be made in a classroom and in some cases the simulation facility there are work place conditions that are beyond TLC Learning’s control. Students must be able to perform and complete the course objectives to a work place standard. This requires the students, before applying and during the course, to be physically fit to manage tasks. The skills and abilities are outlined below:

  • Strength sufficient to assist with lifting and transferring a client
  • Mobility sufficient to be able to bend, stoop and bend to the floor, move rapidly and move in small and confined areas
  • Hearing sufficient to hear through stethoscopes to discriminate sounds, hear cries for help from frail patients, hear alarms on equipment and emergency signals / overhead pages
  • Vision sufficient enough to make physical assessments of clients and equipment
  • Communication skills sufficient to be able to communicate verbally and in writting to interact with clients, staff and trainers.

If the applicant feels they cannot meet these requirements or have concerns relating to medications they are on, then this needs to be discussed at the Pre training review point. Failure to do so by the student may result in the student being withdrawn from the course.

Note: Where workplace assessment of a unit of competency is not practical, a simulated assessment environment may be used to supplement assessment in the work place. The simulated assessment environment must simulate real life working conditions with all the relevant equipment and conditions of that working environment, including interactions with clients and co-workers.

Please note: some units can only be assessed in the workplace and not in a simulated environment.

In reality candidates have to perform and demonstrate conpetency in the required skills as a component of multiple tasks, in real time. These conditions must also be replicated in the simulated assessment environment.

** Notice: Students completing traineeships with TLC Learning and are employed by a TLC Facility, will have a $0 fee attached to their training course.

** Note: TLC Learning only offer training qualifications to students on traineeships and employed by TLC Aged Care, we do not offer training qualifications to external students or organisations.


Additional expected course related costs:

Uniform: black/navy pants or skirt and black or navy closed shoes.


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Please note:

TLC Learning will not issue a statement of attainment or qualification unless all the course requirements, assessments and placements have been successfully completed and the fees paid in full.